2010 Provider Online User ID Access Recertification
Please Note: This recertification does not apply to New York and Connecticut Part B providers.
What Is the User ID Access Recertification Process?
The Centers for Medicare & Medicaid Services (CMS) has instituted a security policy requiring all Medicare contractors to recertify all external provider user IDs used to access Medicare systems.
For 2010, National Government Services will recertify the following external provider user IDs/RACF IDs—more commonly called:
- Fiscal Intermediary Standard System (FISS)/Direct Data Entry (DDE) IDs—for Medicare Part A providers
- Professional Provider Telecommunications Network (PPTN) IDs for Medicare Part B providers under the Indiana/Kentucky contract, and
- Claim Status Inquiry (CSI) IDs for durable medical equipment (DME) suppliers
This process will recertify all user IDs used by your employees or third parties whom you have authorized to access National Government Services systems on your behalf.
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What is the Time Frame for Completing the Recertification?
The recertification window will be open from May 24, 2010 through July 5, 2010. National Government Services reserves the right to suspend any/all user IDs not certified by the July 5, 2010 deadline. Suspended IDs will not be reinstated until a recertification form is received.
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How Do I Submit My Recertification?
All users must complete the 2010 User Access Recertification Form 
which includes the following information:
- Provider legal business name (LBN)
- Doing business as (DBA) name (if different than the LBN)
- Provider physical address
- Provider city, state, ZIP code
- Name of person certifying the IDs
- Title of person certifying the IDs
To help make this process as easy as possible, National Government Services has created the Excel-based 2010 User Access Recertification Form. Completed forms must be e-mailed to Provider-Recertification-NGS@wellpoint.com. By returning your completed 2010 User Access Recertification Form you are certifying all user IDs used by your employees or third parties whom you have authorized to access National Government Services systems on your behalf.
Once the 2010 User Access Recertification Form is received by National Government Services, you will receive an e-mail communication confirming that your form has been received. A second e-mail communication will be sent when your 2010 User Access Recertification Form has been processed and your recertification is complete. Please allow 30 business days for all processing.
Note: If you do not receive a confirmation e-mail please make sure to check your spam and/or junk mail folders prior to resending your information.
Please submit your completed 2010 User Access Recertification Form to Provider-Recertification-NGS@wellpoint.com.
For questions, please contact the EDI Help Desk at 877-273-4334 or e-mail questions to:
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Common Recertification Questions
FISS/DDE Entry Users
Question: How do I know if I need to complete the User ID Recertification Request Form?
Answer: Every National Government Services FISS/DDE Online System user that has a FISS/DDE user ID, also known as a RACF ID, must recertify. The FISS/DDE Online System is used to check eligibility, claims status, and enter claims into the Fiscal Intermediary Shared System (FISS). This does include all federally qualified health centers (FQHC), home health, hospice, and all National Government Services Part A contracts and regions.
Question: Do I need to include FISS/DDE user IDs that I've applied for, but have not yet received?
Answer: Only IDs that were issued prior to June 1, 2010 need to be included on the spreadsheet. Please do not include people who do not yet have an ID.
Question: I am an authorized third party using FISS/DDE on behalf of National Government Services providers. How do I submit a recertification?
Answer: Authorized third parties cannot recertify FISS/DDE log-on IDs. Authorized third-party users must send their list(s) to their provider client to include on the provider's recertification.
Question: My FISS/DDE ID allows access to ten Provider Transaction Access Numbers (PTAN). Do I have to list all of the PTANs?
Answer: No, only one provider number per ID is required. You may enter additional PTANs separated by either a space or a comma. Make sure the PTAN submitted matches the demographic information at the top of the recertification form.
Question: Can National Government Services supply us a current list of who our users are?
Answer: No. One of the objectives of the recertification is to match user names to IDs. It is the provider’s responsibility to control the IDs issued to their employees and authorized third parties.
Question: I have submitted my recertification form to National Government Services, but I have not received a response. Did National Government Services receive my form?
Answer: The auto reply to the National Government recertification shared mailbox only sends out an auto reply to the first e-mail from a given e-mail address. If you submitted a question to the recertification shared mailbox and subsequently send a recertification form, you will not receive an e-mail response. You may call the National Government Services EDI Help Desk toll free at 877-273-4334 to confirm receipt.
Question: I have more than one FISS/DDE user ID, each having access to different facilities. Do I have to recertify each ID separately?
Answer: The Centers for Medicare & Medicaid Services (CMS) has emphasized a one person – one ID policy. The data centers no longer allow one individual to obtain more than one ID. One of the objectives of the user ID recertification is to identify people with multiple IDs and to consolidate provider access under one ID.
[Return to Common Recertification Questions Index List]
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PPTN Users
Question: How do I know if I need to complete the User ID Recertification Request Form?
Answer: Every National Government Services PPTN user that has a PPTN user ID, or also known as a RACF ID, must recertify. PPTN is used to check eligibility and claims status in the Multi-Carrier System (MCS). Note: PPTN is only used by National Government Services Part B providers in the states of Indiana and Kentucky. If you are a Part B provider in New York or Connecticut you do not have access to PPTN and therefore will not have to complete a User ID Recertification Request Form.
Question: I am an authorized third party using PPTN on behalf of National Government Services providers. How do I submit a recertification?
Answer: Authorized third parties cannot recertify PPTN log-on IDs. Authorized third-party users must send their list(s) to their provider client to include on the provider's recertification.
Question: Do I need to include PPTN user IDs that I've applied for, but have not yet received?
Answer: Only IDs that were issued prior to June 1, 2010 need to be included on the spreadsheet. Please do not include people who do not yet have an ID.
Question: My PPTN ID allows access to ten Provider Transaction Access Numbers (PTAN). Do I have to list all of the PTAN's?
Answer: No, only one provider number per ID is required. You may enter additional PTANs separated by either a space or a comma. Make sure the PTAN submitted matches the demographic information at the top of the recertification form.
Question: Can National Government Services supply us a current list of who our users are?
Answer: No. One of the objectives of the recertification is to match user names to IDs. It is the provider's responsibility to control the IDs issued to their employees and authorized third parties.
Question: I have submitted my recertification form to National Government Services, but I have not received a response. Did National Government Services receive my form?
Answer: The auto reply to the National Government recertification shared mailbox only sends out an auto reply to the first e-mail from a given e-mail address. If you submitted a question to the recertification shared mailbox and subsequently send a recertification form, you will not receive an e-mail response. You may call the National Government Services EDI Help Desk toll free at 877-273-4334 to confirm receipt.
Question: I have more than one PPTN User ID, each having access to different providers. Do I have to recertify each ID separately?
Answer: The CMS has emphasized a one person – one ID policy. The data centers no longer allow one individual to obtain more than one ID. One of the objectives of the user ID recertification is to identify people with multiple IDs and to consolidate provider access under one ID.
[Return to Common Recertification Questions Index List]
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CSI Users
Question: How do I know if I need to complete the User ID Recertification Request Form?
Answer: Every National Government Services CSI user that has a CSI user ID, or also known as a RACF ID, must recertify. CSI is used to check eligibility and claims status in the ViPS Medicare System (VMS). CSI is only used by National Government Services Jurisdiction B durable medical equipment (DME) suppliers.
Question: I am an authorized third party using CSI on behalf of National Government Services suppliers. How do I submit a recertification?
Answer: Authorized third parties cannot recertify CSI log-on IDs. Authorized third-party users must send their list(s) to their supplier client to include on the supplier's recertification.
Question: Do I need to include CSI user IDs that I've applied for, but have not yet received?
Answer: Only IDs that were issued prior to June 1, 2010 need to be included on the spreadsheet. Please do not include people who do not yet have an ID.
Question: My CSI ID allows access to ten Provider Transaction Access Numbers (PTAN). Do I have to list all of the PTAN's?
Answer: No, only one supplier number per ID is required. You may enter additional PTANs separated by either a space or a comma. Make sure the PTAN submitted matches the demographic information at the top of the recertification form.
Question: Can National Government Services supply us a current list of who our users are?
Answer: No. One of the objectives of the recertification is to match user names to IDs. It is the supplier’s responsibility to control the IDs issued to their employees and authorized third parties.
Question: I have submitted my recertification form to National Government Services, but I have not received a response. Did National Government Services receive my form?
Answer: The auto reply to the National Government recertification shared mailbox only sends out an auto reply to the first e-mail from a given e-mail address. If you submitted a question to the recertification shared mailbox and subsequently send a recertification form, you will not receive an e-mail response. You may call the National Government Services EDI Help Desk toll free at 877-273-4334 to confirm receipt.
Question: I have more than one CSI User ID, each having access to different providers. Do I have to recertify each ID separately?
Answer: The CMS has emphasized a one person – one ID policy. The data centers no longer allow one individual to obtain more than one ID. One of the objectives for the user ID recertification is to identify people with multiple IDs and to consolidate provider access under one ID.
[Return to Common Recertification Questions Index List]
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