Empire Medicare Services accepts inquiries from Part A providers through Internet E-Mail.

Thank you for your inquiry.

A member of the Customer Service team will review your inquiry within 20 days.  We respond to inquires as quickly as possible.  Our average response time is typically fifteen days.  If beneficiary specific information such as HIC number or name is included in the email, we will not be able to respond to your inquiry due to HIPAA privacy regulations.

We will respond to inquiries meeting the following criteria:

• from Medicare Part A (institutional) providers in New York, Delaware, Connecticut and Massachusetts, for which Empire Medicare Services serves as the fiscal intermediary
• provider name and/or number are included, as well as the name and telephone number of the person submitting the inquiry

NOTE: Please do not include Medicare numbers, Social Security numbers, personal medical information, or other confidential items in your E-Mail inquiry. If you have a question about a specific claim, please call or write to our office.

We will respond to inquirers who represent providers, such as billing services, just as we would if we received an inquiry from them through traditional channels. If we are unable to determine the source of the inquiry, we will send a return message requesting identification of the inquirer. The provisions of the Privacy Act must be followed. Requests for documents covered by the Freedom of Information Act must be submitted to our office in writing.

Thank you again for your inquiry.  It is our pleasure to serve you.