National Government Services, Inc. Medicare Monthly Review Part A and B
A Combined Part A and Part B Newsletter

How to Logon to CDS FISS

How to Logon to FISS / DDE
Once you have successfully connected to Companion Data Services (CDS), you will see the following screen displayed:

1. Key the new RACF logonid in the Userid: field that was provided to you by Electronic Data Interchange (EDI) Customer Support.
2. Tab to the Password: field and enter the password provided by EDI Customer Support.
3. Press enter.

Note: You will receive a message “Your Password has expired. Please enter a new one.” The first time you logon and each time the password expires, the system will prompt you to enter a new password twice before being allowed access to the system. Please refer to the Password Rules section when choosing a new password. Tab to the New Password: field and enter your new password and press enter. The system will prompt you to enter the password again. Press enter.

The following TPX Menu will be displayed:

1. Tab to the column in front of the FSSPCT Sessid.

Note: There are two sessions available for FISS production; FSSPCT and FSSPCT2. Either one or both can be used simultaneously.

2. Key an S and press enter.

The following screen will be displayed:

1. Type FSS0 (where 0 is numeric) and press enter.

The production FISS Main Menu will be displayed:

How to Logoff of FISS / DDE

1. Press the F3 key.

The following screen will be displayed:

1. Press the Pause/Break key to clear the screen.
2. Key logoff and press enter.

The following screen will be displayed:

1. Key /k on the command line and press enter.

Password Rules

1. The password length must be eight (8) characters.
2. Passwords must have at least one (1) of these special characters -- @, # or $ --
3. Passwords must start with a letter and must have at least one (1) number and one (1) letter (not a number or special character).
4. You should choose passwords that are easy for you to remember but hard for others to guess. One of the easiest ways to choose a password is to use the first letters of a phrase you can easily remember. For example, "I like to go to the dollar theater" could translate to "IL2GTT$T.” Other examples of acceptable passwords include SPR1NG$4 and C@nad@01.
5. Passwords are case-sensitive.
6. You should never write down your passwords or share them with anyone.
7. RACF user IDs are revoked after three consecutive unsuccessful password attempts.
8. Use of previous 12 passwords is prohibited. Reset passwords cannot be the same as any of the previous 12 passwords.
9. Inactive RACF user IDs will auto-revoke after 30 days. After 90 days of inactivity the RACF user ID will be permanently deleted.
10. The RACF passwords can only be reset one time a day. End users must wait a minimum of one day before they can change their own password again.
11. RACF passwords expire after 30 days. Users are required to enter a new valid password upon receiving this prompt from the system.

Self-Service Password Reset Process

• Hours of Operation:
  Password reset capability is available on a 24 x 7 basis. There is a short window on Sundays from 5:00 to 10:00 p.m. EST when this process is not available due to maintenance.
• Customer Identification and Identify Verification:
  You will be required to provide a Personal Identification Number (PIN) in order to have a password reset (normally the last four digits of your SSN). If you do not know your assigned security PIN, the password will NOT be reset.
• Password Reset:
  To reset a password, follow these steps:
  1. At the CDS TPX logon screen, press the F5 key as indicated on the menu at the bottom of screen.

2. The Self-Service Password Reset screen will appear.

3. Key your logonid in the Racfid field.
4. Tab to the Enter Pin field and key your four position PIN number.
5. Press Enter.

Note: A message will appear at the bottom of screen providing the new temporary password.

6. Press F12 to return to the CDS TPX logon screen. You can now logon using the temporary password.

Note: You will receive a message “Your Password has expired. Please enter a new one.” You will need to enter a new password twice before being allowed access to the system.

• Password Reset Problems:
  For password resets, the first point of contact is either the National Government Services EDI Help Desk or the Self-Service Password Reset process. If you encounter any problems using the CDS Self-Service Password Reset function, please contact the National Government Services EDI Help Desk at 877-273-4334; select option 4, then option 1. You will be required to provide a Personal Identification Number (PIN) in order to have a password reset (normally the last four digits of your SSN). If you do not know your assigned security PIN, the password will NOT be reset and the user will need to request a new ID. Please visit our Web site at: http://www.empiremedicare.com/omnipro/forms/mc1064.pdf.
• National Government Services EDI Help Desk:
  Telephone: 877-273-4334
  For recorded information pertaining to the EDC migration, please select option 6.
  Recorded information will consist of any reported issue(s) and/or status of outstanding issues. We encourage everyone to listen to the messages before being placed into the call queue.

Credit Balance Entry

1. To access the Credit Balance Report Form CMS-838, logon to FISS / DDE.

Note: The following screen will be displayed:

2. Type DDEC and press enter.

Note: The following screen will be displayed:

Note: Please refer to the FISS Provider Online Manual for instructions on using Credit Balance.

Credit Balance Summary

1. To access Credit Balance Summary, logon to FISS / DDE.

Note: The following screen will be displayed:

2. Type DDES and press enter.

Note: The following screen will be displayed:

Note: Please refer to the FISS Provider Online Manual for instructions on using Credit Balance.

CWF Eligibility Inquiry

1. To access CWF Eligibility Inquiry, logon to FISS / DDE.

Note: The following screen will be displayed:

2. Type ELGA and press enter.

Note: The following screen will be displayed:

Note: Please refer to the FISS Provider Online Manual for instructions on using CWF Eligibility Inquiry.