Medicare Monthly Review, Issue 2008-03AB: M2 Migration Cutover Date Extended

Content Section

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	National Government Services, Inc. Medicare Monthly Review Part A and B
A Combined Part A and Part B Newsletter

MMR-2008- 03AB, October 2008

EDI Help Desk

EDI Help Desk Line of Business Modifications
Effective beginning Thursday, February 7, 2008, the EDI Help Desk (1-877-273-4334) has modified the line of business options. The following changes were made to better serve our EDI customers

Press 1 for the Jurisdiction B DME MAC:
If you meant to call the Durable Medical Equipment Common Electronic Data Interchange Help Desk, press # now to be routed to that desk.
For Claim Status Inquiry Password Resets, Press 1

For All Other Calls, Press 2

Press 2 for Medicare Part B:
The EDI Help Desk (1-877-273-4334) is extending their hours of operation effective Thursday, February 14, 2008. National Government Services made this change to enhance and improve the customer service we provide our electronic submitter community.

The EDI Help Desk will now be open daily until 4:00 p.m. Eastern Time (ET). It will no longer close during lunch hours. The new hours are as follows:
EDI Help Desk Hours of Operation 8:00 a.m. to 4:00 p.m. (ET), Monday – Friday

NOTE: The EDI Help Desk will be open until 6:00 p.m. ET for Password Reset Calls only.

Information Needed When E-mailing the EDI Help Desk
The National Government Services EDI Help Desk welcomes e-mail inquiries. This allows the Help Desk technician time to research the issue and respond in writing.

Contact the EDI Help Desk via e-mail if the issue or question requires extensive research or if the inquiry requires a written response.

When submitting an e-mail inquiry, include your electronic sender ID or login ID in the subject line.
Please include all of the following information:

Company name
Contact name
Electronic sender ID or login ID (do not include the password associated with these IDs)
Provider/supplier number
Telephone number
E-mail address
Detailed description of issue/inquiry

The response time for e-mail inquires is within 48 hours of receipt. If the information listed above is not included in the e-mail, the response time may be delayed.

Contact the EDI Help Desk via e-mail at:

NGS.EDI.A@anthem.com for Medicare Part A
NGS.EDI.B@anthem.com for Medicare Part B
NGS.EDI.DMAC@anthem.com for the Jurisdiction B Durable Medical Equipment Medicare Administrative Contractor (DME MAC)

Note: The Centers for Medicare & Medicaid Services (CMS) does not allow National Government Services to accept Protected Health Information (PHI) via e-mail. The following information is considered to be PHI. This list is not all-inclusive.

National Government Services asks that none of the following data be listed in an e-mail inquiry. If additional information is required to research an inquiry, National Government Services will contact the provider/supplier.

Identity Data:

Beneficiary name
Beneficiary Health Insurance Claim Number (HICN)
Beneficiary Social Security Number
Beneficiary date of birth
Beneficiary city, county, or state of residence
Beneficiary zip code
Beneficiary telephone number

Claim Payment Information:

Total claim charges
Claim payment amount
Ineligible payment amount/reason
Date of service
Revenue code/description
Units/types of service
Place of service
Bill type
Healthcare Common Procedure Coding System (HCPCS) code/description/rate
Discharge status
Internal control number (ICN) of claim
Common Procedural Terminology (CPT) code/description
Diagnosis code/description
Procedure code (ICD-9-CM)/description

Part A New York, Connecticut, and Delaware and Part B New York