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January 2008 Training Schedule

 

Below is the January training schedule for all National Government Services contact centers. Customer Care representatives will not be taking any live calls during the training times listed; however, the IVR will still be available.

Medicare Contract

States

Training Times

Part A

(NH, VT, ME, MA)
Manchester Office

Fridays, 8:00-10:00 a.m. EST

Part A

(IL, IN, KY, OH)
Cincinnati Office

Fridays, 2:30-4:30 p.m. EST (Jan. 4 and 18)
Friday 8:00-10:00 a.m. EST (Jan. 11)

Part A

(CA, GUAM, HI, MI, NV,
N. Mariana Islands, VA, WV, WI)
Milwaukee Office

Thursdays, 2:30-4:30 p.m. EST

Part A

(CT, DE, NY)
Syracuse Office

Mondays and Fridays, 8:00-9:00 a.m. EST

Part B

(NY, NJ)
Harrisburg Office

Fridays, 8:00-10:00 a.m. EST

Part B

(IN, KY)
Syracuse Office

Fridays, 8:00-9:15 a.m. EST

Jurisdiction A DME MAC

(CT, DE, DC, MA, MD, ME, NH, NJ, NY, PA, RI, VT)
Manchester Office - NHIC

Fridays, 8:00-10:00 a.m. EST

Jurisdiction B DME MAC

(IL, IN, KY, MI, MN, OH, WI)
Cincinnati Office

Fridays, 9:00-11:00 a.m. EST

Part A, Part B, Jurisdiction A DME MAC, Jurisdiction B DME MAC

All States

***Closed Tuesday, Jan. 1 for New Year’s Day
***Closed Monday, Jan.21 for Martin Luther King Jr. Day

 

 

 

 

Posted: 12/27/2007
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