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Below is the December training schedule for all National Government
Services contact centers. Customer Care representatives will not
be taking any live calls during the training times listed; however,
the IVR will still be available. Notable exceptions to this in December
are the EDC Transition "Dark Days" as indicated under
the Training Times column. During Dark Days, no live calls will
be handled, and the IVR will be down all day.
| Contract |
States |
Training Times |
| Part A |
NH, VT, ME, MA |
Fridays, 8:00-10:00 a.m. EST |
| Part A |
IL, IN, KY, OH |
Fridays, 2:30-4:30 p.m. EST |
| Part A |
CA, GUAM, HI, MI, NV,
N. Mariana Islands, VA, WV, WI
|
Thursdays, 1:30-3:30 p.m. CST |
| Part A |
CT, DE, NY |
Mondays & Fridays, 8:00-9:00 a.m. EST
All day Friday, 12/14 (Dark Day)
|
| Part B |
NY, NJ |
Fridays, 8:00-10:00 a.m. EST |
| Part B |
IN, KY |
Fridays, 8:00-10:00 a.m. EST |
| Jurisdiction A DME MAC |
CT, DE, DC, MA, MD, ME, NH, NJ, NY, PA, RI, VT |
All day Monday, 12/10 (Dark Day) |
| Jurisdiction B DME MAC |
IL, IN, KY, MI, MN, OH, WI |
Fridays, 9:00-10:00 a.m. EST (except 12/14)
All day Monday, 12/17 (Dark Day)
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Posted: 12/03/2007
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